FAQS

Yes, you have total control over your subscriptions. You can cancel, change, or pause at any time after the initial term ends.

Yes, you can either visit My Account, or click on the link on the subscription email confirmation.

Absolutely, by visiting My Account, you can skip a certain order or make sure the order gets placed right away. You have total control.

Yes, you get 10% off all subscription orders.

Same rules as regular orders apply. For example, if the total of your auto-replenishments are over the free shipping amount, your order will not be charged for shipping. If you place multiple subscription orders, they each must follow this rule. You can always manage your subscriptions under My Account and add more products to be eligible for free shipping.

In order to create a new account, click on the account icon on the top right of the home page and enter your email whether you have an existing account or not. You can shop on our site without an account. The email you use to checkout will be used to create an account for you automatically.

Once you are logged in, you can change your account information by clicking on the account icon and then your initials. In this section, you can modify your address

We no longer require a password to login. Once you enter your email, we will email you a code to sign you in.

The personal information we ask you to provide to create an account is necessary for the completion and processing of orders. Without such information we will not be able to process your orders. Such information is strictly confidential and will not be disclosed or provided to third parties for marketing purposes or for other services. Please refer to our Privacy Policy for more details.

In order to complete and process orders and invoices you are necessarily requested to provide some personal data. Such information is personal and strictly confidential and we are committed not to disclose it or provide it to third parties for marketing or other purposes. You can always check and modify your personal information at any time, in the “Account” section of the webshop. If such information is not provided you will not be able to complete orders. You will always be requested to provide explicit authorisation to receive communications or newsletters from us and you will always be able to deny or remove such authorisation by clicking on the “Unsubscribe” link you will find in the newsletters.

Yes, our webshop utilises cookies, with the only purpose of customising the service provided to clients.

During the checkout you will have to: a) provide you address details or log in if you already have got an account b) choose your delivery method; c) choose the payment method and provide related details d) click “Pay now” to complete your order. You can pay by credit card (American Express, Visa, MasterCard, Discover, JCB, Diners) or by PayPal. If the payment is successful the order is to be considered completed and you will receive a confirmation email

The Products available for purchase are listed on the site, in the limits of the available stock. Products that are not available are specified by the website.

Once an order is completed unfortunately it is not possible to cancel or modify it. In case you are no longer interested in the products you can still return them.

You will receive a confirmation email with your order details once you have completed payment.

Yes, you have to log in first and then go to the “My account” page. Here will be able to view the orders you have recently made. Clicking on the Order number you can view all your orders details and track shipment.

If you have a promotional code you can type it in the Cart and click on the "Proceed to checkout" button. The discount code will be automatically applied to your order and you can proceed to checkout.

You can pay using major credit cards, including American Express, Visa, MasterCard, and Discover, as well as PayPal, Afterpay, Zip, and Apple Pay.

Payments are processed safely using the most advanced and utilised security systems in a trusted environment.

You have reached our Australia and New Zealand website. Although our products are sold worldwide, we are only able to assist with inquiries from customers in Australia and New Zealand. Orders can only be placed through this website by customers residing in Australia or New Zealand. We regret that we are unable to ship outside Australia and New Zealand at this time.

For information on delivery and shipping costs, please visit our Delivery and Returns page.

Please visit our Delivery and Returns page for full details.

Once your order is shipped, you receive a shipment confirmation email from us. Here you can find a link “View your order” leading you to an order summary page. On such page you find the tracking number and a link to the courier page in which you can check the status of your shipment. In addition to that, you can always check your orders history logging in to our store, clicking on the account icon on the top right of the page and then on “My Account”. In this section you can find the details of your orders. Clicking on the order number you can view a link “Track shipment” for each item ordered.

Each courier has its own policy, but normally they will inform you about the expected delivery date and about alternative options to collect your parcel (i.e. pick-up points). You can get this information and change your shipping options also on the courier web site, following the link provided on the order summary page.

If your order is missing a product, contains a damaged item, or other concern, please Contact Us within 7 business days of receiving your delivery and we will get back to you as soon as possible. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

We are happy to offer change of mind returns with a full refund on any product you have purchased from (to the extent permitted at law). Returns must be requested within 30 days after the date of delivery. Once our customer service team have contacted you and provided a returns shipping label, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.

Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery. We do not offer exchanges for change of mind returns.

We only accept returns purchased from gflcosmetics.com.au. GFL Cosmetics products purchased in all other locations must be returned to their original point of purchase.

We will accept returns outside of the above conditions in the case of allergic reactions, damaged products, incorrect items or faulty items.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For information on delivery and shipping costs, please visit our Delivery and Returns page.

Please feel free to contact our Customer Care team via our Contact Us page.

We welcome your comments and suggestions. Please contact us via our Contact Us page.