Shipping & Returns

At GFL Cosmetics, we are committed to delivering a seamless and efficient ordering experience. Learn about our shipping policies and procedures below to ensure that you are always pleased with your purchases.

SHIPPING METHODS & RATES

AUSTRALIA

Enjoy free standard shipping on all orders $75 qualify. Orders under $75 are subject to a $9.95 shipping free.

If you would like your order faster, we offer express shipping for $9.95 or $14.95 for orders under $75.*Not available on flammable goods. For Australian deliveries only.

Our orders are shipped on business days (Monday through Friday, excluding Public Holidays) via Australia Post. Typically, orders are dispatched within 24-48 hours. Please note the estimated lead times for standard shipping:

Area Lead Time 
Metro Melbourne, Sydney, Canberra, and Adelaide 2-3 Business Days
Metro Brisbane and Hobart 3-4 Business Days
Rural areas in VIC, NSW, and SA 3-5 Business Days
Metro Perth and Darwin 4-6 Business Days
Rural areas in WA, NT, and QLD 5-10 Business Days

* We are unable to ship to PO Box.

The lead time mentioned doesn't include dispatch time. Deliveries to remote areas or during periods of high order volume might take longer.

NEW ZEALAND

We offer standard shipping on all orders to New Zealand for a flat rate of $20. Delivery timeframes are 3–10 business days. Please note that we do not accept returns for international orders.

Currently, we only ship within Australia and New Zealand. All orders are shipped via Australia Parcel Post from our Sydney Distribution Centre. You will receive tracking and delivery information via email once your items are shipped.

Please note that GFL Cosmetics is not responsible for eventual delays caused by the shipping companies.

ORDER STATUS

We process orders Monday through Friday in the order in which they are received.

If you want to check the status of your order, and are a registered user, please log into My Account to check the progress of your order. if you want to track the shipment of your order, use the tracking number included in your shipping confirmation email and track via Australia Post website. For any questions about your order, please Contact Us and we would be happy to assist you.

CHANGE SUBMITED ORDERS

We look forward to shipping your order as quickly as possible. So that you are able to enjoy your purchase as soon as possible, please double-check that you have entered the correct and full delivery address. We are unable to modify or cancel an order once it has been placed.

ISSUE WITH YOUR ORDER

If your order is missing a product, contains a damaged item, or other concern, please Contact Us within 7 business days of receiving your delivery and we will get back to you as soon as possible. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

RETURN POLICY

CHANGE OF MIND RETURNS

We are happy to offer change of mind returns with a full refund on any product you have purchased from (to the extent permitted at law). Returns must be requested within 30 days after the date of delivery. Once our customer service team have contacted you and provided a returns shipping label, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.

Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery. We do not offer exchanges for change of mind returns.

We only accept returns purchased from gflcosmetics.com.au. GFL Cosmetics products purchased in all other locations must be returned to their original point of purchase.

We will accept returns outside of the above conditions in the case of allergic reactions, damaged products, incorrect items or faulty items.

Damaged or Faulty Items: If you receive any products that are damaged or faulty, please Contact Us to arrange a refund or a replacement. To expedite your request, please include a detailed description and photo of the product in question within 7 business days of receiving your delivery.

Incorrect Order Items: If you receive any products that have been sent in error, please Contact Us to arrange a refund. To expedite your request, please include a detailed description and photo of the product in question within 7 business days of receiving your delivery.

Allergic Reaction: If you experience any allergic reactions to GFL Cosmetics products, please stop use of the product immediately. In this rare and unfortunate situation, we will accept the return of your product. Please Contact Us to initiate this process. To the extent permitted by law, please provide us with a photo of the reaction and proof of purchase. We request that the product not be more than 15% used.

HOW TO START A RETURN

1. Confirm that you meet our return conditions (please see Change of mind returns).

2. Contact our Customer Service team via our Contact Us page.

To expedite your request, please include the below details:
• Order number
• Address
• Date of product purchase
• Product(s) requested to be returned
• Return reason
• Product condition (unopened, used, damaged, faulty)

3. Within 48 hours, a customer service representative will get in contact with you.

• For change of mind returns: a customer service representative will submit your return and email you the return shipping label

• For orders with other issues: a customer service representative will request that you provide a photo, and any other relevant details.

4. Package your item securely. To reduce waste, you can re-use the GFL Cosmetics packaging, if you no longer have this, you can use a similarly sized box. You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.

5. Drop off your return at any Post Office. You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.

6. You can track the delivery of your return to our warehouse via the Australia Post Portal. Simply enter the tracking number you received via email when you booked your return at the Post Office.

7. Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return. If accepted, the refund will be processed and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.

If you should need further information regarding the return of any GFL Cosmetics products, please do not hesitate to Contact Us, and it would be our pleasure to assist you however we can.